Privacy policy

Privacy Policy

Last updated: January 27, 2025

This Privacy Policy describes how Valor Genesis (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.valor-genesis.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you.

1. Information We Collect Directly from You

Information that you submit directly through our Services may include:

  • Contact Details: Your name, address, phone number, and email address.
  • Order Information: Billing and shipping addresses, payment confirmation, and other details required to process transactions.
  • Account Information: Username, password, and security questions for account access and management.
  • Customer Support Information: Messages and details you provide in communications with us.

2. Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and other tracking technologies, such as:

  • Device information.
  • Browser information.
  • Network connection data.
  • IP address and geolocation data.
  • Other interactions with the Services.

3. Information We Obtain from Third Parties

We may receive additional information from third parties, such as:

  • Vendors and Service Providers: Payment processors, shipping partners, and IT support.
  • Tracking Technologies: Cookies and similar tools that gather information on user interactions with our Site or emails.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for:

  1. Providing Products and Services: To process payments, fulfill orders, facilitate returns, and manage your account.
  2. Marketing and Advertising: To send promotional emails or advertisements tailored to your preferences.
  3. Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
  4. Improvement and Communication: To provide better customer service and improve our offerings.

Cookies

We use Cookies to enhance functionality, analyze usage, and improve the user experience. For more details about Cookies and your options to manage them, see Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:

  • Vendors who process payments, provide shipping, or perform data analysis.
  • Marketing partners who assist with advertising and promotions.
  • Affiliates within our corporate group to improve our services.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us at support@valor-genesis.com.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no system is completely secure. We retain your information only as long as necessary for business purposes, compliance, or dispute resolution.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request details of the personal information we hold about you.
  • Right to Delete: Request that we delete your information, subject to legal exceptions.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Receive your personal data in a portable format.
  • Right to Withdraw Consent: Withdraw consent where applicable.

To exercise these rights, contact us at support@valor-genesis.com.

International Users

Your personal information may be transferred or processed outside your country of residence. By using the Services, you consent to such transfers.

Complaints

If you have concerns about our data practices, you may contact us at support@valor-genesis.com.

Contact Information

For any questions or to exercise your rights, please contact us: